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PASTOR GENERAL'S REPORT, MARCH 4, 1983
PAGE 4
for out-of-date literature or misspelling the city or state. The com
puter informs the operator immediately if the literature is no longer
available and will not accept a misspelled city or state name.
In addition, the computer will automatically assign the TV or radio
station on which the person heard the program by analyzing the zip
code, date and time of the call.
Direct Terminal Entry also eliminates the occasional problem we have
with cards when an operator's handwriting is difficult to read.
Increased Productivity
A call usually can be taken much faster by
typing information directly into a computer terminal than by writing
it down. If a person's name is already on file, his record can be
brought up in a few seconds.
Much time and effort is saved in processing requests. Each card that
is produced from a phone call must be checked, counted, sorted,
bundled, read and handled in several other ways. With direct terminal
entry, these steps are unnecessary since no cards are used.
Higher Employee Morale Our telephone operators are very enthusiastic
about this new program.
It provides more variety, challenge and
interest to their jobs and they feel that they can now contribute more
during each hour worked.
Direct Terminal Entry will greatly aid us in doing our work more effec
tively. We are looking forward to expanding this new project as we train'
additional personnel.
Readers Share Our Literature
Many of our PLAIN TRUTH subscribers mention that they share their magazines
or the Work's other literature with their families, friends and acquaint
ances. This week we are featuring several accounts which show how our pub
lications are passed along to others--often finding their way into schools,
universities and churches, giving hope and encouragement to many.
I sent a request for renewal of The PLAIN TRUTH a few weeks ago.
I wouldn't want to be without it. My Church of Christ, Baptist,
Methodist and Assembly of God friends all read my PLAIN TRUTH
magazines.
Mrs. D.B. (Gallatin, TN)
My mother has been picking up your magazine regularly while gro
cery shopping. I enjoy your articles. They seem to "hit the
spot," and I share them with fellow employees who seem down-in
the-dumps with this world's trials and tribulations.
B.K. (Forked River, NJ)
These booklets (SEVEN LAWS OF SUCCESS, WHY WERE YOU BORN?, DOES
GOD EXIST?, etc.) are required reading for our leadership class
in high school. The teacher gave the class your phone number and
told us to request them.
M.B. (New York, NY)