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PASTOR GENERAL'S REPORT, AUGUST 9, 1985
PAGE 5
UPDATE FROM MAIL PROCESSING
Top Ten Weekend WATS Responses Occurred This Year
The highest number of TV calls for a single weekend in 1984 was 13,940.
Already this year, that record has been exceeded ten times, with two of
these occurring in the off-season summer months. Listed below are the ten
highest weekend responses ever received, all occurring during the first
seven months of 1985:
July 13-14
July 20-21
May 18-19
April 6-7
February 9-10
March 30-31
February 2-3
January 12-13
January 5-6
June 29-30
WATS In-home Program Update
20,064
18,540
18,050
17,585
17,229
17,008
15,992
15,852
15,836
14,834
Since its beginning in February 1985, the WATS In-home Program has been
expanded to include about 300 members in 13 California churches. We will
soon be training volunteers in all California church areas.
In-home operators take calls during the busiest periods immediately follow
ing the telecast. These calls are transferred directly to members' homes
from our headquarters operation. Each operator takes 5 to 7 calls per ring
through.
Most of the calls are routine requests for the publications Mr. Armstrong
offers on the program. Occasionally, a more complicated call, such as an
address change or a gift subscription request is received.
Extensive
training is given to in-home operators so they can properly answer these
calls.
Volunteers will be given regular refresher sessions, updated memos and
instruction tapes on how various calls should be handled. These training
aids will keep everyone up to date on policies and procedures.
Each weekend, in-home operators receive about 1,000 calls, and to date they
have taken over 10,000. They are saving God's Church nearly $1,000 each
weekend by donating their time. Plans are underway for the WATS in-home
program to expand to other states.
Various Services Provided by Church's Toll-free Number
The main function of the WATS toll-free number is to allow "The WORLD
TOMORROW" viewers to request the publications offered by Mr. Armstrong.
However, we also receive nearly 3,000 calls per month requesting the
following services:
• Changes of address.
• Requests from traveling members for the location of Church services.