Basic HTML Version
PASTOR GENERAL'S REPORT, JUNE 15, 1984
PAGE 7
UPDATE FROM MAIL PROCESSING
WATS Operation Maximizes Service to Callers
One of the major goals in Telephone Response is to see that every caller
responding to "The WORLD TOMORROW" telecast gets through quickly and
efficiently. Therefore several improvements were made recently to help us
cope with the heavy increases in telecast responses. These innovations
allow more people to reach us immediately following the program, thus
increasing the number of people we serve.
One improvement involves the greeting we use when people call after a
telecast. We now answer, "The WORLD TOMORROW program, would you like the
literature offered today?" This new salutation saves about 10-12 seconds
per call, which is enough to allow several more calls to be answered in
those first few minutes.
Another improvement involves the use of tape machines on "overflow" lines.
When all of our operators are busy, the caller receives a taped message
which gives him the option of leaving his request or calling back ten
minutes later.
Within this time frame, call volume has usually dropped
substantially so that callers can get right through.
Literature Helps People Cope With Trials
It is heartening to read how The PLAIN TRUTH and our other literature have
been of great encouragement and inspiration to people in their time of
greatest need.
With the help gained from the literature the Church
produces, many have been able to weather severe trials--illness, divorce,
unemployment or the death of a loved one. Many have written telling how
their faith has been strengthened and their outlook on life brightened, as
the following letters show.
I just wanted to express my sincere gratitude for all of your
concern and generosity for me and all peoples of the world. The
PLAIN TRUTH is a success because people with the right attitude
are behind it. Your magazine has helped me in many ways with my
attitude about physical, financial, mental,
emotional and spirit
ual things and concerns. I truly thank you.
H.D. (Akron, OH)
Thank you for wanting me to have The PLAIN TRUTH. I learned much
from it, and I enjoy having it sent to me. I cannot send you any
thing at this present time...but as soon as I can I will send my
gift so that others may enjoy this magazine because it helps me
to keep my faith when things around me fall apart.
L.K. (Trenton, MI)
Would you please send a subscription of your wonderful magazine
to my daughter--my only child--who has just divorced and has her
own daughter to rear. I came upon The.PLAIN TRUTH shortly after
my own unwanted divorce five years ago and it has helped me
a
lot.
I had gotten away from God for a long time (being married to an
atheist). I do believe The PLAIN TRUTH is the only truth. Maybe
it will comfort her.
E.B. (Chicago, IL)